Comments on: Secret promotion at Zecco, sign of bad times? http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/ News, Tips and Resources for Online Bargain Hunters Tue, 18 Nov 2008 15:00:59 +0000 http://wordpress.org/?v=2.6.2 By: Ritch http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-25971 Ritch Wed, 27 Jun 2007 19:25:48 +0000 http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-25971 Zecco have a very poor customer service. They have lost my paperwork and it was impossible to solve the problem until sending again all the papers. The customer team is not able to follow a simple problem and to solve it. Very very poor service. Hope that nobody will have problems, because it takes days to solve them. Zecco have a very poor customer service.
They have lost my paperwork and it was impossible to solve the problem until sending again all the papers. The customer team is not able to follow a simple problem and to solve it. Very very poor service. Hope that nobody will have problems, because it takes days to solve them.

]]> By: Yan http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-24187 Yan Thu, 07 Jun 2007 01:27:27 +0000 http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-24187 Just got an email from Zecco. It is official, they lowered minimum balance to open an account to $0. Just got an email from Zecco. It is official, they lowered minimum balance to open an account to $0.

]]> By: Andrew Kasper http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-20424 Andrew Kasper Wed, 02 May 2007 20:44:16 +0000 http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-20424 The complaints about Zecco's customer service are rather unsurprising. You get what you pay for, people! I have a feeling that Zecco is not currently sustainable. They intend to make their money off of advertisement and margin; without visitors to the site, that just doesn't seem likely. They need regular users. I do trust the company itself, though. I don't think they're going to steal our money,. They are a subsidiary of Equinox Securities, which is an SIPC member. The worst that could happen? Zecco would go under and we'd have to transfer our cash/ stocks to another account. All that said, the website does look a bit fishy. There are some serious usability concerns (I'm a self-proclaimed usability expert), and the site definitely needs to be cleaned up. Hopefully, Zecco will succeed and we'll have commission-free trades for the rest of our lives. The complaints about Zecco’s customer service are rather unsurprising. You get what you pay for, people!

I have a feeling that Zecco is not currently sustainable. They intend to make their money off of advertisement and margin; without visitors to the site, that just doesn’t seem likely. They need regular users.

I do trust the company itself, though. I don’t think they’re going to steal our money,. They are a subsidiary of Equinox Securities, which is an SIPC member. The worst that could happen? Zecco would go under and we’d have to transfer our cash/ stocks to another account.

All that said, the website does look a bit fishy. There are some serious usability concerns (I’m a self-proclaimed usability expert), and the site definitely needs to be cleaned up.

Hopefully, Zecco will succeed and we’ll have commission-free trades for the rest of our lives.

]]> By: Anon http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-17617 Anon Tue, 24 Apr 2007 22:37:15 +0000 http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-17617 I've had a really difficult time getting someone on the phone. First of all, none of their phone tree options applies to me -- all have to deal with issues other than my questions regarding a new account. Then, when I pick something that somewhat applies, I am routed to a recording that asks that I leave a message and a Zecco rep will call me back. Sorry, won't wait for a callback. My emails to customerservice@zecco.com don't get answered for about 2 days. Customer service at Zecco has been very poor, imo. I'm questioning whether or not I should even deposit my money at this point... I’ve had a really difficult time getting someone on the phone. First of all, none of their phone tree options applies to me — all have to deal with issues other than my questions regarding a new account. Then, when I pick something that somewhat applies, I am routed to a recording that asks that I leave a message and a Zecco rep will call me back. Sorry, won’t wait for a callback. My emails to customerservice@zecco.com don’t get answered for about 2 days.

Customer service at Zecco has been very poor, imo. I’m questioning whether or not I should even deposit my money at this point…

]]> By: Sun http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-15908 Sun Wed, 18 Apr 2007 14:22:29 +0000 http://probargainhunter.com/2007/04/17/secret-promotion-at-zecco-sign-of-bad-times/#comment-15908 Thanks for the mention, Yan! I am not confident about their business either. In my opinion commission free trading should attract lots of investors, but this low account minimum promotion doesn't seem to support the assumption. Beside, when I can called for details about the promotion, I wasn't really impressed by their customer service. First I was put on hold for quite some time, then during the conversation, the CSR had to check back a couple of times to get an idea what their promotion really is. Thanks for the mention, Yan! I am not confident about their business either. In my opinion commission free trading should attract lots of investors, but this low account minimum promotion doesn’t seem to support the assumption. Beside, when I can called for details about the promotion, I wasn’t really impressed by their customer service. First I was put on hold for quite some time, then during the conversation, the CSR had to check back a couple of times to get an idea what their promotion really is.

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