Remember the Amazon price guarantee

The holiday season is in full speed and with so many things to buy it is very easy to forget the essentials of online bargain hunting. When shopping with Amazon and other online merchants, make sure to remember the 30 days post-order price guarantee some of them offer.

How does guarantee work?

Many items sold by Amazon carry a 30 days price guarantee. This implies that if the price for the item you buy goes down or Amazon offers a promotions or a discount within 30 days, you are qualified for a refund on the difference. The guarantee doesn’t apply to items sold by Amazon partners or from Amazon Marketplace. You can find other exceptions at this Amazon page.

How to apply for a refund?

Sign in to your Amazon account, click on “Visit our Help Department” link at the bottom, and click on “Customer Service” button on the right side of the page that opens. Once you do this, you will see a form that lists your recent purchases. Select the items that qualify for a refund and click on the “Email” tab at the top. You will find another form. Use it to explain in a few words the issue and click the “Send e-mail” button.

What happens next?

After you submit the form, within a day or two you should receive an email similar to this:

Hello from

The discounts we offer for items sold by can vary from time to time. I’ve checked your order and found that we now offer a greater discount on “XYZ” than at the time you placed your order.

Since your purchase shipped within the past 30 days, I’ve requested a refund of $XYZ to your credit card. This amount reflects the difference between the price you were charged for the item and the current discounted price. This refund should be processed in the next few days and will appear as a credit on your next billing statement.

Ways to make things easier

There are several websites that can help you remember about the guarantee. Among them are RefundPlease and the Price Drop Tracker from FlamingoWorld. You simply enter the product id, price you paid, date of purchase and your e-mail. The website will check Amazon for price changes on your items and will send you an email if the price does drop within 30 days.

Other merchants

Other merchants offer similar guarantee policies and if you make a pricey purchase I suggest you to check the merchant Terms of Service page to find more. Here are policies of some stores I often use:

  • TigerDirect offers a store credit if price drops within 30 days (details)
  • CircuitCity will refund 100% of the price drop within 30 days. You will have to come to the store with the receipt to claim your refund (details)
  • BestBuy offers a refund of 100% price difference over a period of 15 to 60 days depending on the type of product (details)

See also:

7 Responses to “Remember the Amazon price guarantee”

  1. 1 Ma7dy Dec 20th, 2007 at 5:01 pm

    Another amazon price tracker that captures its needed data from amazon page

  2. 2 Bret Olmsted Dec 22nd, 2007 at 6:24 pm

    Another price tracker that also gives price history is:

  3. 3 Mike Jan 21st, 2008 at 10:57 am

    Here is another better one:

  4. 4 Owen Jan 21st, 2008 at 3:07 pm

    Thank you very much for this great article. I absolutely agree that too many online shoppers leave money on the table by not being aware of lowest price guarantees or price match guarantees offered by many retailers.
    Amazon, BestBuy, TigerDirect are just a few of those retailers who offer a price guarantee.
    If you have not yet done so, start now and setup your price drop alerts for your recent purchases.
    Price!pinx ( offers price drop alerts for almost any website.

  5. 5 Owen Jan 22nd, 2008 at 11:31 pm

    here is the working link to the post above Price!pinx

  6. 6 bernie Oct 27th, 2008 at 7:31 pm

    Amazon stopped the refund policy but you can still get the price difference if you order the item again, see Getting Around Amazon`s Post-Order Price Guarantee

  1. 1 Money, Finance and Fancy: The Carnival of Personal Finance #132, Whimsical Christmas Edition Pingback on Dec 24th, 2007 at 9:53 am

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