Disabling Virtual Assistant on Citibank website

citibank-virtual-assistantEvery time I log into my Citibank account I get two pop us: Chat and Virtual Assistant. They take room on my browser, they slow it down, and they are simply a distraction. I have not found so far a way to turn them off.

I contacted Citibank customer service and received back a very vague response, which to me says they don’t know how to do it. Here is the full text (below), enjoy the typical corporate outsourced language. ;-) And if you use Citibank and know how to turn these annoying pop ups off please let me know in the comments.

Dear [redacted],

Welcome to Citibank, my name is Ashis. We have received your message advising that you do not want the Chat and Virtual Assistant popping up. I value your relationship and it is a pleasure to hear from you today.

I understand from your message that you would like to disable Virtual Assistance popup window as it takes spaces on the page and slows down the browser.

Regarding this, I would suggest you simply click “No Thanks” it will not appear again for the session that you are on. To confirm depending on the web browser you are on there are different steps to put the Pop Blocker on.

You can contact our online technical support specialist at 1-800-374-9700. They are available 24 hours a day 7 days a week and can help you turn your pop blocker on so you can prevent the Chat and Virtual Assistant from popping up when you log in.

I regret to inform you that this service cannot be completely disabled at this moment and I thank you for your understanding regarding this matter.

As our client, you are the foundation of our business and we are always seeking new opportunities to better serve you. I have forwarded your comments to our Voice It, where we submit client’s feedback and ideas for future improvements to our website and products and services.

If you have any additional feedback or suggestions regarding our products or services, we would love to hear from you. When sending an online message, simply select “Other Accounts” and then “Site Feedback/Suggestions.”

I hope the above information provided will address your concern.

[redacted], if you need any additional information regarding this matter, kindly send us another message. We will be glad to assist you.

Thank you for banking with Citibank. We appreciate the opportunity to serve you.

I would like to take this opportunity to make you aware of a great service that we offer called Citi Text Banking. This free service will provide you with alerts to your cell phone advising you of your account balances and recent transactions. For more information on this service, please do the following:

- Click on “Account Management”
- Select “Citi Text Banking” under “Manage Citi Mobile Services”

At Citibank we take customer satisfaction seriously, and invite you to share your opinions about the service you received. Please click the link below to take a short survey on your contact experience. You will need the reference number listed above to complete your feedback.
Send Your Opinions
If there is anything else I may assist you in future, please send us a message or call Citibank Online Client Services at 1-800-374-9700. Internationally, you can call us collect at 001-210-677-0065. TTD/TTY service available at 1-877-693-0372.

Citibank Online Client Services

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